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Our Services
We promise to protect your brand
we prioritize safeguarding your brand’s integrity while compelling customers to seize the exceptional advantages offered by our comprehensive suite of services.
- Professional
- Experience
- 24/7 Support
What we offer
We will help your business grow
Call Center
Experience unparalleled customer service with GTC BPO's advanced Call Center solutions. Elevate your business - choose excellence today!
Digital Marketing
Unleash the Digital Potential of your business. Digital marketing encompasses various online strategies and platforms to promote products or services
IVR Services
Revolutionize customer experiences using our innovative IVR systems, driving productivity and fostering stronger client relationships effortlessly.
HR Technology & Transformation
Expert advisory services and insights on HR technology, transformation, outsourcing and more.
Customer Support
Serve customers on their preferred communication channels. Self-service, chatbot, phone, email, SMS, messaging app – we've got it all!
Live Chat Support
Engage customers instantly with our Live Chat Support services - the responsive solution for immediate and personalized assistance and satisfaction.
Why Choose Us
At GTC BPO Services Ltd, our call center stands out as a beacon of excellence in the bustling business landscape of Dhaka, Bangladesh. With over 15 years of unparalleled expertise, our state-of-the-art 6000 sqft facility in the heart of the city is a testament to our commitment to providing top-notch BPO services. What sets us apart is our comprehensive range of IT services, including cutting-edge technology solutions, innovative strategies, expert counseling, and unwavering operational support. Our dedicated team of highly skilled professionals is equipped with the latest tools and knowledge to deliver exceptional results to our valued clients. We take pride in fostering a comfortable and productive environment for our team, ensuring that our clients receive the best service possible. Choose GTC BPO Services Ltd for a partnership that goes beyond outsourcing – a partnership built on trust, expertise, and a shared commitment to success.
- Professional Staff:
At GTC BPO Services Ltd, our call center professionals embody excellence and expertise, delivering unparalleled service to clients. Our dedicated team boasts unrivaled skills and knowledge in the BPO industry, ensuring seamless operations and client satisfaction. With years of experience, our staff is equipped with the latest technology and a commitment to delivering exceptional results. Trust GTC BPO for a team that goes above and beyond, providing top-notch Voice & Non-Voice solutions tailored to your needs. Elevate your business with our skilled and customer-centric professionals.
- Affordable Prices
At GTC BPO Services Ltd, we redefine affordability in call center solutions. With over 15 years of unmatched expertise in Bangladesh, our state-of-the-art facility and dedicated team ensure top-notch services at competitive prices. Elevate your business operations without breaking the bank—choose GTC BPO for cost-effective, high-quality call center solutions.
- 100% Guaranteed Satisfaction
At GTC BPO Services Ltd, customer satisfaction is not just a promise; it’s a guarantee! With over 15 years of unparalleled expertise in the BPO industry, our state-of-the-art call center in Dhaka ensures a seamless and efficient experience. Our dedicated team, equipped with the latest technology, is committed to delivering excellence. Trust GTC BPO for a 100% satisfaction guarantee in every interaction – your success is our priority!
- 24/7 Support
With over 15 years of unrivaled expertise, our state-of-the-art facility operates 24/7 to provide top-notch support. Our dedicated team of skilled professionals is committed to delivering exceptional service, ensuring your business thrives around the clock. Experience the difference with GTC BPO – where reliability meets excellence in call center solutions.
We are partners whom you can trust
Dive into the heartbeat of GTC BPO: Where Innovation Meets Excellence. Uncover the essence of our commitment to client success, technological prowess, and the vibrant culture driving us forward. Your journey to unparalleled BPO solutions begins here – click play and experience the GTC difference!
Testimonial
Listen to our clients speak: Real stories, Real results – Experience the GTC BPO impact firsthand.
FAQs with Answers
Frequently Ask Questions.
GTC BPO offers a comprehensive range of IT services & Contact Center Services including technology solutions, innovation, counseling, and operational support.
GTC BPO is located in the bustling heart of Dhaka city, with a state-of-the-art facility at 99 Ambon Complex, Level 8, Mohakhali C/A, Dhaka 1212.
GTC BPO is the only outsourcing company in Bangladesh providing unified support to clients in the local market, with three tiers of redundancy to maintain a high SLA.
GTC BPO is one of the very few non-multinational companies in Bangladesh with ISO certification.
Yes, GTC BPO is the only outsourcing company in Bangladesh that can provide customized CRM solutions as and when required.
GTC BPO employs a robust backup system, including three-way redundancy for internet connections and power backup with two generators. Additionally, the company has a Disaster Recovery (DR) site within 3 kilometers of the operation site, enhancing its resilience. This comprehensive strategy ensures uninterrupted operations, minimizing downtime and reinforcing GTC BPO's commitment to reliable service delivery.
GTC BPO has over 15 years of unrivaled expertise in the local market.
GTC BPO has a dedicated team of more than 300 plus highly skilled professionals serving clients in Bangladesh.
GTC BPO offers various incentives, including a 7% salary increment every year, monthly incentives on sales and performance, bonuses, and room for advancement.
GTC BPO provides various training programs, including soft skills training, service/help line modules, and creativity/activity programs.
GTC BPO provides robust client product training with strong materials, ensuring advisors possess in-depth knowledge of every client’s product. Training sessions occur weekly, with ongoing coaching from supervisors as needed. This approach guarantees that advisors are well-versed in new launches and can provide comprehensive information to consumers. The emphasis on continuous training reflects GTC BPO's commitment to delivering high-quality services to its clients.
GTC BPO ensures data security through three-tier redundancy, maintaining less than 2% downtime. Power backup with two consistent generators and ISO certification further enhances data protection. Achieving 100% transparency, GTC BPO employs robust backup systems, including server backups and redundant internet connections. This commitment ensures clients' data is secure and operations remain transparent at all times.
