About Us

Who we are

We communicate to get your business to the next level

GTC BPO, Bangladesh’s premier BPO service provider with over 15 years of unrivaled expertise in the domestic market. Located in the bustling heart of Dhaka city, our state-of-the-art facility spans an impressive 6000 sqft premise, ensuring a comfortable and productive environment for our dedicated team. At GTC BPO, we take pride in our comprehensive range of IT services, encompassing technology solutions, innovation, counseling, and operational support. Our team of highly skilled professionals is equipped with the latest tools and knowledge to deliver exceptional results to our valued clients.

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Years of Experience

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Expert Employee

Our Capabilities

We prioritize speed and adaptability to empower clients for informed decisions and drive business growth.

We understand the dynamic nature of the business landscape, prioritizing speed, nearby decision-making, and responsiveness. This ensures that our clients can make informed and timely decisions, contributing to their business growth.

Our Mission & Vision

At GTC BPO, our combined mission and vision are to be the trusted partner of choice for BPO services worldwide. We are driven by our commitment to excellence, client success, innovation, operational efficiency, employee development, and social responsibility. By leveraging our expertise and embracing technology, we aim to deliver exceptional solutions that empower our clients to achieve their goals and stay ahead in the dynamic business landscape. We aspire to be recognized as the industry leader, renowned for our customer-centric approach, advanced capabilities, and unwavering dedication to delivering value. Together with our clients, employees, and communities, we strive to create a future where businesses thrive, innovation thrives, and society benefits from our collective success.

Our Value

Over the years, our commitment to excellence has enabled us to forge deep and long-lasting partnerships with our clients. By consistently delivering exceptional results, we have built a reputation as a trusted and reliable BPO service provider in Bangladesh. Our clients rely on us to provide tailored solutions that meet their unique needs and propel their businesses forward. GTC BPO is dedicated to nurturing a culture of innovation and continuous improvement. We stay up to date with the latest technological advancements and industry trends, ensuring that our clients benefit from cutting-edge solutions. Our team of experts is always ready to provide strategic guidance and support, helping our clients leverage technology to gain a competitive edge. With our extensive experience, state-of-the-art facilities, and a wide range of IT services, GTC BPO stands as the leading BPO service provider in Bangladesh. We are proud of the strong relationships we have built with our clients, and we look forward to further supporting their growth and success in the future.

Our strong support

Easy to Change and Modify IVR Service at any time
Daily, Monthly and Yearly ACD Report
Total Call & Chat Handling & disposition report of every agent, every call
Any kind of Call & Chat related reports as per client requirement
Total Software Solution with Voice, SMS, 3P CRM, ERP
Call broadcasting with automatic IVR and also with Missed call by customers
Easy to go with any kind of 3P CRM, CEC Server, increasing Bandwidth, increasing no. of agents

Our Services

Digital Marketing: Unleash the Digital Potential of your business
IVR Services: Keeping Enterprise Infrastructure and Applications up and running
HR Technology & Transformation: Expert advisory services and insights on HR technology, transformation, outsourcing and more.
Voice Based Customer support. Serve customers on their preferred communication channels. Self-service, chatbot, phone, email, SMS, messaging app – we’ve got it all!